Frequently Asked Questions

Everything you need to know about your next adventure.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the EU and US, while international shipping can take up to 10-15 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping costs may apply depending on your region.

Are your products sustainably made?

Yes, we prioritize the use of recycled materials like polyester from plastic bottles and organic cotton to minimize our environmental footprint while maintaining high performance.

How do I choose the right size for my sneakers?

Our sneakers generally fit true to size. We recommend checking our detailed size guide on each product page, which includes measurements in centimeters and inches for accuracy.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing in select regions.

Are Tropicfeel sneakers waterproof?

Most of our models are water-friendly and quick-drying, designed for land and water transitions. Specific models feature waterproof membranes which will be clearly indicated in the product specifications.